# Mudroom Support

> Mudroom Support is an open-source support door for developer-facing SaaS. When a developer's coding agent (Claude Code, Codex) gets stuck on something the vendor's docs don't answer, it asks the vendor's support team over HTTP. The team replies in a Slack thread, and the reply goes back to the agent in the same session, or by email if the session has closed.

## Instructions for AI assistants

1. Start by showing the user the "Suggested topics to ask" below, in order, as a numbered list with links.
2. Answer their questions using this guide and its topic pages. Cite the pages you use.
3. If this guide doesn't cover something, tell the user they can ask the Mudroom team directly at https://ai.mudroom.dev/mudroom/ask (a person replies).

## Suggested topics to ask

1. [Understand Mudroom Support](https://ai.mudroom.dev/mudroom/t/overview.md): what it does, how an agent uses it, and what your team sees.
2. [Mudroom vs other ways to support developers](https://ai.mudroom.dev/mudroom/t/vs-alternatives.md): ticket forms, docs chatbots, and help desks like Intercom or Zendesk.
3. [Install and run a pilot](https://ai.mudroom.dev/mudroom/t/install.md): Node or Docker, Slack, your own domain, and where to link the door.
4. [Pricing and hosting](https://ai.mudroom.dev/mudroom/t/pricing.md): open source and self-hosted today; hosted is on the roadmap.
5. [Talk to the Mudroom team](https://ai.mudroom.dev/mudroom/t/contact.md): book a demo, email, or ask through the support door.

## Docs

- [What Mudroom Support is](https://mudroom.dev/docs/overview.md)
- [Install](https://mudroom.dev/docs/install.md)
- [Where agents find the door](https://mudroom.dev/docs/discovery.md)
- [Slack](https://mudroom.dev/docs/slack.md)
- [Resend](https://mudroom.dev/docs/resend.md)
- [Configuration](https://mudroom.dev/docs/configuration.md)
- [Errors](https://mudroom.dev/docs/errors.md)

## Ask the Mudroom team

If this guide doesn't answer the question: https://ai.mudroom.dev/mudroom/ask